Cloud Support Engineer

Locations : HYDERABAD, TELANGANA, India
BENGALURU, KARNATAKA, India

Job Identification : 225787
Job Category : Support
Posting Date : 02/02/2024, 10:51 AM
Job Type : Regular Employee
Role : Individual Contributor
Experience : 0 to 2+ years
Applicants : Less than 10 applicants
Does this position require a security clearance? : No
Applicants are required to read, write, and speak the following languages : English
Additional Info
Visa / work permit sponsorship is not available for this position

Responsibilities:

Technical Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.


Qualifications:

We are seeking someone with 0-2 years of experience possessing the following qualifications:

Technical Background: Bachelor's degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor’s degree is also considered.
Communication Skills: Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
Learning and Certification: Cloud Associate/Professional Certification(s) from any cloud provider highly recommended

Click Here to Apply

[ Article by: Team tosscall ]