Technical Graduate Trainee
Location - Bengaluru, Karnātaka, India


Position's General Duties and Tasks:

Must have completed Graduation; BTech or equivalent technical degree and or Microsoft certifications would be added advantage.
Answers the customers' contacts via agreed channels and record reported issues.
Identifies issues, apply fixes and investigate root causes using internal instructions.
Provides technical guidance in activities associated with identifying, prioritizing and resolving problems over telephone, chat and e-mail.
Good technical inclination, logical thinking, solve simple issues on laptop/desktops like internet-related issues, VPN, office related issues, install/uninstall apps, many more

Job Description:
Role: Service Desk Associate - English
India - WFO working (100% work from office)
Competitive Salary & Benefits

Role Overview -

The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues.
Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc.
Provides quick response to ensure maximum uptime of all users.

Roles & Responsibilities -

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions.
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Compensation:
For 3 years full time Graduates (BCA/BSc/ BBA /BCom - Computers)

During training period a stipend of Rs. 8000/- PM will be paid.
After successful completion of the training a salary of Rs 2,80,000 P.A will be paid.

For 4 years full time Engineers (BE/BTech/MCA - CS/IT/EEE/ECE)

During training period a stipend of Rs. 12000/- PM will be paid.
After successful completion of the training a salary of Rs 3,00,000 P.A will be paid.

Click Here to Apply

[ Article by: team tosscall ]