JOB DESCRPTION

HCL Tech - H08 - L2 - ODC 5 - Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2 Hyderabad, India 500081
Interview Date : 30th Oct to 31st Oct
Interview timings : 11:00 AM to 4:00 PM
Contact Person: Shikha and Mohit
*Do not carry any laptop, pen drive, any storage devices or any electronic item.
Carry 1 Resume, 1 ID & Vaccination Certificate
Shift - Rotational Shift


HCL is hiring for Non Technical Troubleshooting role :



Location - Hyderabad

Budget - 2.40 LPA



*Fresher Hiring || Non-Technical Role



Responsibilities:



Provide email and chat support for consulted tickets or hand-offs from other Respond to Customer support queries in accordance with Googles training, standards, frameworks and policies, including providing diagnosis, resolution Creating and optimizing multiple Google Ads accounts at scale
Use techniques like regression, classification, time series analysis, and anomaly detection to predict outcomes or identify patterns.
Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels
Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs


Technical skills:



Experience in Digital Marketing and Campaign Management is an advantage but not a must have
Basic understanding of HTML, Javascript & CSS
Good understanding of web concepts and development technologies
Strong analytical skills


Good to have:



Experience in handling troubleshooting on accounts, upselling, Billing and reporting queries etc.
Experience of other related products with Google Ads including AdWords Editor, Google Analytics etc.


Communication



Excellent written and verbal communication skills; can be flexible in adapting to the communication style of the end users
Follow communication procedures, guidelines and policies


Customer Service



Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
Ability to work with individuals, companies and large clients


Minimum Qualification:

Bachelor degree required: Any Graduate (Must have Technical Knowledge of HTML/CSS)
Diploma in Digital Marketing (Preferred)

Click Here to Apply

[ Article by: seed it solution ]