Customer Service Supervisor
Location - India, Delhi NCR



Now we're looking for a Supervisor SA based in Delhi NCR, India.

If you are people-oriented as much as we are and ready to improve the quality of our customer service even more, we're waiting for your CV!

Tasks and duties are to:

Handle incoming calls;
Outgoing calls;
Help and solve appeals of users.
Control the quality of the work of the staff of the Contact Center
Translation of texts;
Train and hire new call center operators;
Supervise and monitor the activities of contact center operators;
Control the compliance of contact center operators with production discipline;
Prepare reports on the quality of work performed by contact center operators;
Answering questions from staff and providing guidance and feedback;
Devise ways to optimize procedures and keep staff motivated.

You will be a good fit for our team if you:

Competent verbal and written communication;
Fluent language skills on demand;
Fluent in English and Hindi;
Tamil/Marathi/Bengali/Nepali (optional, will be a plus);
PC knowledge at the confident user level;
Willingness to travel.

What do we offer:

Unlimited opportunities for professional and career growth, regular external and internal training from our partners;
The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry;
Initial training;
Probation period up to 3 months;
Working hours: 2/2 shift work 8:00-20:00/20:00-8:00.

Click Here to Apply

[ Article by: team tosscall ]