GB P&B Pre- Hire

Location - Mumbai, IN
Posting Date - July 03, 2023


KPI Management

• To handle various activities within the Placement and Billing process and to ensure that team
meets its business requirements on a daily basis.
• To ensure that all parameters of performance in terms of KCO’s / SLAs are met.
• Process critical activities with high levels of accuracy
• Prioritize and organize work on a daily basis according to business priorities
• Develop an in depth understanding of the technical aspects of the process
• Ensure adherence to the Willis service standard (Willis Excellence Model).
• Ensure ongoing, sustainable and dynamic relationships with stakeholders whilst managing their
expectations.
• To update work tracker and time tracking tools accurately and on real time basis.
• Diaries to be actioned real time.
• U/w, Client, Broker queries to be actioned
• Follow up with the Carrier on the Clients behalf
• To eliminate unwarranted queries to UK\SME within the team, evidence the same via emails and
discussions.
• To ensure any feedback (including breach/errors) found in the process is informed to the team
Manager at that very instance.
• To be flexible and ensure business needs are met all times, and must to be open to assist the
team and outside the team, when required.
• Ensure that all statutory and company procedures are followed while processing work to protect
clients, colleagues and the business interests of the company.
Operations Management/Operational Effectiveness
• Participate and contribute in team huddles.
• Proactively support key initiatives that have been delivered to implement change.
• To ensure any feedback (including breach/errors) found in the process is informed to the team
Manager instantly.
Relationship management
• Ensure ongoing, effective relationships with stakeholders (Internal/external)

Qualifications:
▪ Any Graduate / Post Graduate

Skills:
• Good verbal and written communication skills
• Attention to detail is vital to succeed in this role
• Energetic, enthusiastic individuals
• Logical thinking skillset is a must
• Ability to learn new processes and systems, also should have the ability to adapt to changes
• Ability to prioritise and organise tasks, work within stiff timelines
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet tight deadlines.
• Should be a quick learner and team player.
• Good communication skills ( Written & Verbal)

Knowledge/Experience:
▪ Good working knowledge of the Microsoft office, particularly Word & Excel

Click Here to Apply

[ Article by: team tosscall ]