Junior Sales Support Associate

Shift Timings: 10:30 AM - 06:30 AM (Cabs will be provided)

Work Location:
Gurugram

You will have the opportunity to -

Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry
Get insights and experience first-hand how an effective, fast-paced organisation operates through learning about marketing/sales processes, collaboration and tools
Establish a strong network of peers and mentors
Gain insight into a $45b technology industry that is rapidly transforming

Responsibilities -

Front-line/Tier-1 Support for Sales via the SalesOps Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
Data cleanliness activities such as reviewing and correcting both recurring and ad hoc data audits
Data updates, such as Account/Territory Assignments
User Administration, such as activating new users and deactivating departing users in various sales tools
Maintenance of Salesforce.com reports & dashboards
Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)

Skills & Experience -

Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes
Proficient in Microsoft Excel, e.g. should know commonly used functions like VLOOKUP, COUNTIFS, SUMIFS, Pivot Tables
Prior experience working with Salesforce.com and familiarity with the basic Lead, Account, Contact, Opportunity structure, searching, editing records. Prior experience working with bulk update tools like Data Loader or DemandTools a plus
Attention to detail
Works well with ambiguous questions/requirements and can work through the problem/request to get to a solution
Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of vitality
Prior experience working with Salesforce Object Query Language (SOQL) a plus but not required, though would need to be learned
Solid grasp of relational databases and SQL is a plus if no prior experience with SOQL
A degree in a technical or business subject area

Perks & Benefits -

Macbooks are company standard
Competitive salary and equity
Comprehensive Health cover, dental cover, travel insurance & Life Insurance
20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals

We are remote optional through April 4, 2022 afterwards this role will be in-office in our Gurugram office long-term.

Click Here to Apply

[ Article by: team tosscall ]