Junior Engineer, SRE
Rakuten Symphony
Bengaluru, Karnataka, India

Job Description -

We are looking for Freshers/College Grads/with 1-2 years experienced candidates with relevant skills & good grades in Computer Sciences or Information Technology for the Junior Engineer, SRE position.

Junior SRE is primarily responsible for monitoring, first-level support & basic troubleshooting of technical issues, providing timely customer feedback, and supporting the roll-out of new applications, among other duties.


Roles & Responsibilities -


24x7x365 Alarm Monitoring.
First Level Handling of Incident Management & Basic Troubleshooting.
Performing Daily & Shift-wise Health Checks.
Coordination & Follow-ups on RCA for Closure.
Timely Escalation over communication channels as per Urgency & Priority.
Reports & Handover on a Daily/shift Basis for Alarms & KPI’s.
Coordination for Maintenance/Replacement Work.
Proactive Participation during the ERT/Outages.
Coordinate with Product Business Units, and Support Office Teams to support the existing Production Environment.

Qualification -

Bachelor's Degree in Computer Science or Information Technology or equivalent experience.
Fluent in managing operating systems, incident response, and VPN systems.
Good Understanding of SDLC.
A collaborator with demonstrated multitasking and time management skills.
Skilled at writing protocols and process analysis.
Passion for learning & analytical mindset with an eye for solving problems and continuous improvement.
Understanding of Linux, Kubernetes, Application Software and Enterprise Compute.
Good written and verbal communication.
Certification in ITIL, Linux & Kubernetes is advantageous but not mandatory.
· Willing to work night shifts on a rotation basis.

Ideally One to two years of experience preferable.

Seniority level
Internship

Employment type
Internship

Job function
Engineering

Industries
Software Development and Telecommunications

Click Here to Apply

[ Article by: team tosscall ]