Technical Support Engineer
Date: Nov 21, 2022
Country: India
State / Province: Karnataka
City: Bengaluru
Job Type: Regular
Job ID: 44450

Job Description -

Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to engineering concerning product changes/enhancements. May support 3rd party products and be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation. Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales.


Works on technical support assignments with clearly defined objectives
Solves problems of limited scope and complexity

Job Qualifications -
Bachelors or Master Degree or University Degree or equivalent.
No prior experience required; may have up to 2 years’ relevant experience.

Job Function -


Shift:
Variable

Schedule:
Full Time (F)

Travel Required:
None

Employment Program:
Regular

Duration (Temp Positions Only):
Not Applicable


Job Segment: Technical Support Engineer, Technical Support, Field Service, Engineer, Engineering, Technology, Manufacturing, Customer Service

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[ Article by: team tosscall ]