Mphasis is offering job opportunity as Technical Support Associate - Voice

India-Job


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Technical Support Associate - Voice
Exp : 0 - 3 Years
Jobs : 1 Opening
Location : Bangalore

Role description :

24/7 Rotational shift and 2 WO any 2 days of the week.

Any bachelor degree (completed or completing within 6months) with relevant experience
Good command over English (Spoken/Written) & Hindi (Spoken)
Basic computer hardware knowledge

The tasks of these Engineers could include one or more of the following:

Must possess the zeal to demonstrate Customer First culture in every interaction
Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
Active demonstration of Self-Time and Task Management.
High Levels demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is required

Skills :

PRIMARY COMPETENCY : Service Desk
PRIMARY SKILL : Technical Troubleshooting L1
PRIMARY SKILL PERCENTAGE : 10

Click Here to Apply


[ Article by: team tosscall ]

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