Analyst-End User Support - Hyderabad
Information Technology | TSS
Hyderabad, Telangana, India

Position Summary
Deloitte Encore Program –End User Support– Deloitte Support Services India Private Limited

The Deloitte Encore Program is specifically designed to enable seasoned professionals who have left the workforce for one to three years to return to work. This paid 16-week program offers an opportunity to enhance your skills while providing you a role in a client service environment. A network of Deloitte professionals will be assigned to provide you with relevant training and mentorship and will help support your professional growth while you gain hands-on experience. You may also have the opportunity to join the team upon successful completion of the program.

The Deloitte Encore Program will run from April 2022 to July 2022. Whether it leads to a full-time career or serves to sharpen skills that will help you to take the next step back into the job market, the Deloitte Encore Program is a great opportunity to reignite your professional career.

About the role :

A person having high aspiration and passion for customer service excellence can accomplish their vison in Deloitte. TSS is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with the wide variety of people in a dynamic, fast-paced environment, which provides services in professional manner, through email, phone, in person (Walk-in Customers). You need to be highly motivated team player with the skills and ability to manage ambiguity.


Work you’ll do :

· Focus on delivering world class customer service to every customer coming at the ITS Walk-up.

· Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes.

· Install and configure firm-standard images on laptops & desktops.

· Interface with outside customers and vendors as required

· Follow direction of immediate supervisors or managers to implement new technology.

· Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.

· Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.

· Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship.

· Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.

· Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems).

· Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required.

Qualifications

Required:


· B. Tech, BE & Engineering Graduates

· Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.

Click Here to Apply

[ Article by: team tosscall ]